– Purchasing FAQ

This page covers the most frequently asked questions related to the licensing of our software. If you have a question that is not answered below, please contact us.

If you are looking for our current price lists, please view our pricing pages here:

Installed products

Hosted products

If you are looking for our End User License Agreement (EULA), you can view them here.

Questions

Pricing and discounts
Ordering
Payments and license provision
Upgrading
Software maintenance (support and updates)
Licensing
End User License Agreement
Customisations and professional services
Partner Program
- Is it possible to establish an OEM or partner relationship with Atlassian?
- Does Atlassian have partners in my local area?
Other
- Are your products Open Source software applications?
More questions?
- Please contact us.

Answers

1. Pricing and discounts

1.1. How much do Atlassian products cost?

Current pricing information is always available online:

Installed products

Discounts are also available if multiple installed products are purchased together in a single transaction.

Hosted products

1.2. Can I request a quote or invoice in a currency other than US Dollars?

The only other currency that Atlassian can issue quotes or invoices in (outside of US Dollars) is Australian dollars for Australian customers only. Unfortunately issuing quotes or invoices in other currencies is not possible.

Australian dollar quotes and invoices are calculated using an exchange rate that includes a currency fluctuation margin.

Please note that we are unable to issue quotes or invoices in Australian dollars for orders containing Hosted products.

1.3. Are there any discounts if I purchase multiple software licenses and/or training modules at the same time?

Atlassian offers volume discounting for all orders consisting of more than 1 license, upgrade, minimum 12 months' maintenance renewal or training module.

The discounting is strictly limited to orders for multiple items placed in a single transaction. The relevant discount rates are as follows:

2 licenses = 10% discount off the total price
3 – 4 licenses = 12.5% discount off the total price
5 – 9 licenses = 15% discount off the total price
10 or more licenses = 20% discount off the total price

Volume discounting is not applicable to Hosted products.

1.4. Are there any discounts for government organisations?

Discounts are not offered to government organisations (unless you are a provider of primary, secondary or tertiary education — in which case you would qualify for Atlassian's academic pricing).

Government organisations purchasing Atlassian software are required to purchase commercial licenses.

1.5. Are there any discounts for academic institutions?

Academic pricing is available to qualified academic institutions for Atlassian's installed products.

1.6. Does Atlassian offer reseller discounts?

Atlassian does not offer any reseller discounts. Discounts are only offered to official Atlassian Service Partners.

1.7. Are there any applicable taxes?

Atlassian is an Australian based company. As such Atlassian must collect GST (+10% on list prices) from all Australian based customers. No other taxes are collected by Atlassian.

As an Australian company, Atlassian is exempt from withholding taxes in the USA. For compliance reasons, a W-8BEN form can be sent out to any US company by simply contacting us and requesting a copy.

Prices may be affected by organisations based in countries that do not have an income tax treaty with Australia and are therefore required to impose withholding taxes. If this applies to you, Australian taxation law requires us to provide proof of tax withheld. As such, we will require documentation from you which states the amount of tax withheld (your tax office should be able to supply the relevant documents). Please contact us to discuss the potential implications.

2. Ordering

2.1. Can I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request to our sales team via the secure online form.

Once that is done, the sales team will email you a formal quote.

2.2. What is the process for ordering Atlassian products?

All orders must be placed via the secure online ordering form.

If you are a reseller or official Atlassian partner, please read the partner page for more information.

Once that is done, a quote or invoice and licensing agreement will be sent via email. If credit card details are not provided through the secure online form, the quote can be paid by mailed cheque, faxed/phoned credit card or direct bank transfer. License and source downloads (if applicable) will only be made available online when full payment is confirmed.

Please be aware that only credit card payments are accepted for Hosted products on a monthly payment plan.

2.3. How can I submit a purchase order (PO number) to Atlassian?

To get started please complete our secure online ordering form. On the final confirmation page, check the PO number box to add your PO number. The number will appear on your quote/invoice (valid for 30-days) and will be sent in PDF format via email. If you already have a quote/invoice, please email your PO number and will add it to your quote/invoice.

Atlassian is happy to reference a PO number on a quote/invoice for your internal tracking and record keeping. However, we do not accept purchase orders as form of payment nor the terms and conditions commonly associated with purchase orders.

We provide fully functional evaluation licenses you can use while payment is being arranged (If you need to extend your evaluation, please contact our Sales Team). We are able to keep our prices low by offering a standard End User License Agreement (EULA) to all our customers and do not offer commercial credit. Our payment terms are Net 0 and we accept payment by bank transfer, mailed cheque, and credit card. Details can be found on the first page of a quote/invoice. Once full payment is received we issue the license and email the nominated billing and technical contacts.

3. Payments and license provision

3.1. Which payment methods are accepted, and what are your payment terms?

Atlassian accepts the following payment methods:

Credit card (including MasterCard, Visa or American Express) via our secure online order forms/phone/fax — fastest payment method (1 to 3 business days)
Direct bank transfer — can take up to 5 business days for banks transfers to clear through our banking facilities.
Mailed cheque — can take up to 2 weeks

Note: American Express can not be used for payment of Australian Dollar denominated orders. Only credit card payments are accepted for orders containing Hosted products on a monthly payment plan.

More detailed payment instructions are provided in the quote supplied after an order is received.

Atlassian's payment terms are strictly cash only or 0 day. This means that the license key will only be issued after your payment is received.

If you have placed your order but find that you are waiting for your organisation to actually make the payment, you can contact us and request a fully-functional evaluation license key to help you cope with any bureaucratic delays.

3.2. I am in Europe, will your bank transfer details work?

Only European bank accounts issue IBANs. The number we provide in the quote can be used as the 'IBAN' for your bank transfer. It may also be worthwhile letting your bank know that this is an US Dollar account and that the alpha-numeric number has been supplied and verified by our bank's international payments team.

3.3. How can I pay an outstanding quote?

You can pay an outstanding quote by Credit Card using our secure online payment form or any of the accepted payment methods.

3.4. After I purchase a license, do I need to reinstall the software?

There is no need to reinstall your software. Your existing installation can be updated by copying your purchased license key into the 'License Details' page of your product's administration console.

3.5. How is the software distributed? Will I receive a CD-ROM or shrink-wrapped product?

Atlassian has adopted the Electronic Software Distribution (ESD) model. Consequently software is available only via HTTP download. Atlassian does not distribute any software on CD, DVD or as a shrink wrapped product.

As all commercial and academic licenses include 12 months of software maintenance (support and updates), the ESD model is the best way to stay up to date with the numerous software releases made available to you. At your discretion, maintenance can also be renewed (as described here).

You can download Atlassian's complete software packages through My Account.

3.6. After an order has been placed, how and when can the license key and source be accessed?

Access to your license key(s) and any applicable source code is provided only after the successful receipt and processing of your payment.

Once payment is received, a confirmation email will be sent including instructions on accessing the license key and any applicable source code are provided in the confirmation email.

3.7. Can I evaluate a product for free, before purchasing it?

Yes, you can evaluate a product for at least 30 days before purchase, allowing you to see and use Atlassian software before you proceed with a purchase. Atlassian provides a fully functional version of each Atlassian software product for evaluation. What you'll be using during your evaluation is what you'll be getting when you buy. In fact, to activate your commercial license you will simply update your license key.

Need more time? Atlassian can provide you with an evaluation extension so that you can be confident in your decision to move ahead with a purchase. Just contact our Sales Team.

3.8. Can I get a refund, exchange or upgrade after purchasing a product?

Yes, you can request a refund or you can exchange/upgrade your product, up to 30 days after the date of purchase. After the 30-day period, standard pricing for upgrades will apply and exchanges/refunds will not be available.

Please note that, even before purchasing the product, you can also take advantage of Atlassian's liberal evaluation policy (see above).

If you would like to request a refund, exchange or upgrade, please submit your request to our Sales Team.

4. Upgrading

4.1. What upgrades paths are available and what is the difference between an 'upgrade' and an 'update'?

The difference between an 'upgrade' and an 'update' is best explained through two simple examples:

Upgrade: one can upgrade from JIRA Standard to JIRA Professional, or upgrade from a Confluence 25 user license to a Confluence 50 user license. Upgrades are charged as per our current upgrade pricing.
Update: one can update the version of their software from JIRA Professional 3.1 to JIRA Professional 3.2. Licensees can update to any version of their licensed software released during their active maintenance period, all at no additional cost (see our section on software maintenance).

The following upgrade paths are available for license holders at any time:

JIRA

JIRA Standard license holders can purchase upgrades to JIRA Professional or to JIRA Enterprise at any time.
JIRA Professional license holders can purchase upgrades to JIRA Enterprise at any time.

You can see an edition comparison for an explanation of the differences between the three JIRA editions. Pricing is discussed in the next question/answer.

Confluence

Confluence Team (25 Users) license holders can purchase upgrades to Confluence Workgroup (50 Users), Confluence Enterprise (500 Users) or Confluence Unlimited (Unlimited Users) at any time.
Confluence Workgroup (50 Users) license holders can purchase upgrades to Confluence Enterprise (500 Users) or Confluence Unlimited (Unlimited Users) at any time.
Confluence Enterprise (500 Users) license holders can purchase upgrades to Confluence Unlimited (Unlimited Users) at any time.

You can upgrade to clustered instance of Confluence by purchasing additional nodes. Additional nodes can only be purchased for Confluence Enterprise (500 Users) and Confluence Unlimited (Unlimited) editions.

Confluence Team (25 Users) and Confluence Workgroup (50 Users) license holders must first upgrade to either Confluence Enterprise (500 Users) or Confluence Unlimited (Unlimited Users) before purchasing additional nodes.

Bamboo

Bamboo Basic (1 Local Agent, No Remote Agents) license holders can purchase upgrades to Bamboo Standard (Unlimited Local Agents, 1 Remote Agent), Bamboo Professional (Unlimited Local Agents, 10 Remote Agents) or Bamboo Enterprise (Unlimited Local Agents, 25 Remote Agents) at any time.
Bamboo Standard (Unlimited Local Agents, 1 Remote Agent) license holders can purchase upgrades to Bamboo Professional (Unlimited Local Agents, 10 Remote Agents) or Bamboo Enterprise (Unlimited Local Agents, 25 Remote Agents) at any time.
Bamboo Professional (Unlimited Local Agents, 10 Remote Agents) license holders can purchase upgrades to Bamboo Enterprise (Unlimited Local Agents, 25 Remote Agents) at any time.

Clover

Clover Server (1 Machine) license holders can purchase upgrades to Clover Team (10 Machines), Clover Workgroup (25 Machines) or Clover Enterprise (100 Machines) at any time.
Clover Team (10 Machines) license holders can purchase upgrades to Clover Workgroup (25 Machines), Crowd Enterprise (500 Users) or Crowd Unlimited (Unlimited Users) at any time.
Clover Workgroup (25 Machines) license holders can purchase upgrades to Clover Enterprise (100 Machines) at any time.

Crowd

Crowd Team (25 Users) license holders can purchase upgrades to Crowd Workgroup (50 Users), Crowd Enterprise (500 Users) or Crowd Unlimited (Unlimited Users) at any time.
Crowd Workgroup (50 Users) license holders can purchase upgrades to Crowd Enterprise (500 Users) or Crowd Unlimited (Unlimited Users) at any time.
Crowd Enterprise (500 Users) license holders can purchase upgrades to Crowd Unlimited (Unlimited Users) at any time.

FishEye

FishEye Team (10 Users) license holders can purchase upgrades to FishEye Workgroup (25 Users), FishEye Enterprise (100 Users) or FishEye Unlimited (Unlimited Users) at any time.
FishEye Workgroup (25 Users) license holders can purchase upgrades to FishEye Enterprise (100 Users) or FishEye Unlimited (Unlimited Users) at any time.
FishEye Enterprise (100 Users) license holders can purchase upgrades to FishEye Unlimited (Unlimited Users) at any time.

4.2. How much does it cost to upgrade my software license?

The current pricing information, including the current upgrade pricing information is always available online:

4.3. How can I order my software upgrade?

You can upgrade between different editions of Atlassian software at any time. To order an upgrade, you just need to complete the secure online order form.

Using the order form, you can upgrade a product that you are associated with or provide us with the license key of the product which you wish to upgrade. If you would like to upgrade a product that you are not currently associated with, please contact us and we can associate you with the product.

Once that is done, a quote or invoice and licensing agreement will be sent via email. If credit card details are not provided through the secure online form, the quote can be paid by mailed cheque, faxed/phoned credit card or direct bank transfer. When payment is received, an email will be sent to the nominated technical and billing contacts providing details on how to access the license and any applicable source downloads.

If you would like to upgrade a Hosted product, please upgrade using the "Manage" section of the relevant Hosted product associated to your account.

4.4. How difficult is it to upgrade between different editions?

Upgrading JIRA: The JIRA upgrade process is very simple, and all data is seamlessly transferred between different JIRA editions. More details about the JIRA upgrade process can be found here.

Upgrading other Atlassian installed products: Upgrading between different editions is even easier! All you have to do is to copy the new license key into the 'License Details' page in the product's administration console.

4.5. When does my upgraded maintenance begin?

Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license. You will not accrue maintenance forgone from your old license because a new service agreement is entered on a new product with a new license key.

5. Software maintenance (support and updates)

5.1. What is software maintenance?

Software maintenance covers access to any relevant support and software updates for your software license. All commercial and academic licenses include 12 months of free maintenance (commencing from the date of purchase).

5.2. When does my software maintenance start?

New license purchase: Your 12 month software maintenance period will commence from the date of payment confirmation.
Upgrade: Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license.
Software maintenance renewal: Your 12 month software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

5.3. Can I purchase more than 12 months of software maintenance in advance?

You can hold a maximum of 3 years worth of active software maintenance for any one license.

5.4. What happens after the first 12 months? Can I use the software without active software maintenance?

After the first 12 months, your software maintenance will expire and you will no longer be able to access support or software updates. Renewing your software maintenance is done purely at your discretion and can be renewed in advance of your maintenance expiration to ensure uninterrupted access to the support and software updates.

Yes, you can continue to use your software after the active maintenance period expires. As all commercial and academic licenses are perpetual, you can use your software into perpetuity. Do keep in mind that software maintenance renewals commence from the expiration of the last active software maintenance period.

Note: maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

5.5. Why should I renew my software maintenance?

To understand the benefits from retaining active software maintenance, please select your product from list below:

5.6. How much does it cost to renew my software maintenance?

The current pricing information, including current maintenance renewal pricing, is always available online:

Note: maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

5.7. Can I synchronise the maintenance renewal dates on my licenses?

If you have purchased multiple Atlassian products on different dates, your maintenance renewal dates can be synchronised to the same date based on the time-value of individual licenses. Please contact us to learn more about your maintenance synchronisation date.

Please no te that you can always renew multiple licenses together in the same order to receive the volume discount even if they do not expire on the same date.

5.8. How can I purchase a maintenance renewal?

To order a maintenance renewal, please complete the secure online order form.

Using the order form, you can renew a product that you are associated with or provide us with the license key of the product which you wish to renew. If you would like to renew a product that you are not currently associated with, please contact us and we can associate you with the product.

Once that is done, a quote or invoice and licensing agreement will be sent via email. If credit card details are not provided through the secure online form, the quote can be paid by mailed cheque, faxed/phoned credit card or direct bank transfer. License and any relevant source downloads can be be accessed online on confirmation of payment.

Following payment confirmation, a new license key will be issued. The technical contact can access this via their My Account section of the website. The existing installation can be updated by copying and pasting the new license key into the "License Details" page of product's administration section.

6. Licensing

6.1. What are the conditions for an Atlassian Academic License?

The following organisations are eligible for an Atlassian Academic License:

Educational institutions: Public or private K-12, vocational schools, correspondence schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
Administrative offices & boards of education: Provincial, district, regional, national and state administrative offices and authorities of the Educational Institutions defined above.
Public libraries
Public museums
Home-school programs
Research institutes that are affiliated with an accredited university.
Teaching hospitals that are affiliated with an accredited university.
Training and teaching organisations that are accredited by a statutory government qualifications body.

Proof of accreditation or affiliation may be required when ordering an Atlassian Academic License.

6.2. What are the conditions of an Atlassian Open Source Project License? How can I apply?

Atlassian Open Source Project Licenses are Atlassian's way of giving something back to the open source community. These licenses are available for all of Atlassian's software applications and are issued at no cost to the qualifying open source project.

Atlassian Open Source Project Licenses are issued only if the applying project can meet the following conditions:

The project is using an OSI approved license;
The project has a publicly accessible website;
The instance of our software, for which the license is being provided, is to be run on a publicly accessible web server.

Additionally, Atlassian may request confirmation of an established code base and at least a single software release.

You can request an Atlassian Open Source License here.

6.3. What are the conditions for an Atlassian Community License? How can I apply?

Atlassian Community Licenses are available for all of Atlassian software applications and are issued at no cost to the qualifying organisation.

Community licenses are designed for organisations which are:

non for profit,
non-government,
non-academic,
non-commercial,
non-political and
have no religous affiliation

in nature, that would not otherwise be able to afford our software. If your organisation is philanthropic in nature then you probably qualify.

You can apply for an Atlassian Community License here.

6.4. Would additional licenses be required if multiple instances of the software were to be installed on a single server?

Yes, additional licenses would be required. Each license permits only the deployment of a single instance of the software in a commercial environment.

6.5. What is a Confluence Additional Node?

Confluence Additional Node licenses allow you to configure multiple copies of Confluence to run as a single connected cluster. A Confluence Additional Node license must be purchased with or in addition to a Confluence Enterprise (500 Users) or Confluence Unlimited (Unlimited Users) license.

You can learn more about clustering in Confluence here.

6.6. Would additional licenses be needed if the software is deployed on a development server or staging server for testing purposes?

No, instead your technical contact can simply create a developer license for testing purposes on development or staging servers. If multiple instances are required for use in production, only then will additional licenses need to be purchased. It is important to note that violations of these restrictions can result in costly fines.

To create the developer license, first log in to your account and click the 'Licenses' link associated with the relevant application. Next, click on 'View' under the Operations column. Then click on 'Generate Developer License', read the terms and generate the license.

If you are not currently a technical contact and would like to be, please contact us. Also please contact us with any questions or concerns you may have in regards to your licensing and The Atlassian Sales Team will be happy to answer them.

6.7. How do I generate a new evaluation license key?

To generate an evaluation license key, simply log in to your account at:

http://my.atlassian.com/

From here, click on 'Licenses' under the product need the evaluation license key for. Under your license details, you will see 'Generate evaluation license' in a yellow box. Click on that, and follow the instructions regarding your Server ID.

7. End User License Agreement

7.1. Our legal department would like to make some changes to your End User License Agreement (EULA). Is that ok?

Unfortunately, within Atlassian's current price structure, we're unable to make any changes to our EULA. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining a standard EULA with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our EULAs have been very carefully authored to be fair to both you and us.

There may be some issues that are not covered here or on the rest of this page. If so, please feel free to contact us.

7.2. Your EULA refers to the grant of publicity rights to Atlassian. What does that mean? Can we change that?

Atlassian lists a small number of our customers on our website as examples of organisations using our software. All other disclosures about our customers (customer testimonials, case studies, etc.) are done so only after collaborating with and obtaining permission from our customers.

If you don't want us to mention your company name at all, just let us know and we'll add you to our list of companies requesting to not be party to any disclosures or forms of publicity (including our customer lists on our website).

7.3. The EULA is governed by the laws of New South Wales (NSW), Australia and gives non-exclusive jurisdiction to the courts of NSW, Australia. Can we remove this or change this?

We can understand the desire to engage in any litigation in a local and familiar legal system. No doubt, for many of the same reasons, we feel the same way too. Although we can't change this clause, we can say that the NSW legal system is a world class legal system and will offer protection and justice should the situation arise. That said, we have never entered into any litigation with any of our customers.

8. Customisations and professional services

8.1. Do I get access to the source code? What customisations can be made to the code?

The full source code for commercially and academically licensed applications of JIRA, Confluence, Bamboo, Crowd and JIRA Perforce Plugin is made freely available to the licensees' nominated technical contact.

The JSP source code is provided to Crucible and FishEye commercial and academic licensees.

Under the terms of the license agreement, licensees are permitted to modify the source code to develop bug fixes, customisations or additional features. As Atlassian software is proprietary, under no circumstance may licensees embed the source code into another application (without a separate OEM license agreement), nor can a licensee copy or in any way use elements of the source code within other applications.

8.2. Does Atlassian offer product training?

Atlassian currently offers online training courses for both JIRA and Confluence. Each course is delivered as a 3 hour Webinar and can be delivered up to 10 separate locations. Please visit the Atlassian Training page for further details.

8.3. Does Atlassian have a professional services team who can assist with on-site training, implementation and/or software customisations?

Atlassian does not currently offer customers any professional services. Consequently, Atlassian can not formally engage in or formally assist with on-site customer training, implementations or software customisations. Commercial and academic licensees are of course entitled to support and assistance under the terms of their active software maintenance and Atlassian will always endeavour to provide legendary support under those terms.

Atlassian does however have a number of official Atlassian Partners who are able to assist with on-site training, implementation and customisation requirements.

8.4. Can I request a feature?

Certainly! As a customer there are different approaches to influencing the evolution of Atlassian's products:

Vote for an existing issue: Atlassian runs a public JIRA instance allowing customers to submit issues (e.g. feature requests and bugs). Each time Atlassian plans the next version of an application, the number of votes for all outstanding issues are reviewed to gauge their popularity. Therefore, by voting for an existing issue you can increase its likelihood of being included in the next planned release. You can search for outstanding issues through the 'Find Issues' search tool. Simply view the relevant issue and 'Vote for it'.
Create a new issue: If there are no matching existing issues that reflect your requirements, you can submit a new feature request by creating a new issue, selecting the relevant project (JIRA or Confluence), selecting 'Feature Request' or 'Bug' (depending on your issue type) and then completing the relevant details on the subsequent screen.
Customise the source code: All JIRA, Confluence, Bamboo, Crowd and JIRA Perforce Plugin commercial license holders are granted access to the full source code as part of the terms of the commercial license. With source access the application can be completely customised to cater for the most complex environments and/or requirements.

9. Partner Program

9.1. Is it possible to establish an OEM or reseller relationship with Atlassian?

Indeed, Atlassian is always interested to hear from like minded companies looking for compelling synergies.

The Atlassian Partner Program was established to provide support and incentives to parties interested in selling Atlassian products and related services to their current and prospective customers. For more information and to submit your application, please visit the Atlassian Partners page.

If you are interested in discussing OEM licensing possibilities or other 'out-of-the-box' partnership opportunities, please contact the Atlassian Partners team directly.

9.2. Does Atlassian have any partners in my local area?

You can find a list of our current partners by region in the official Atlassian Partners Directory. Alternatively, please contact the Atlassian Partners team for further details.

10. Other

10.1. Are your products Open Source software applications?

No, Atlassian products are proprietary software applications.

JIRA, Confluence, Bamboo, Crowd, JIRA Perforce Plugin and JIRA Visual SourceSafe Plugin commercial and academic licensees do however receive the full source code to the software , allowing for in-house customisations and modifications. Atlassian's software is still very flexible and customisable; source modifications are required only in the most complex setups.