Hosted Services – Security Statement
Atlassian Hosted Services utilise some of the most advanced technology for Internet security available today. When you access our site using Netscape Navigator 6.0, Microsoft Internet Explorer versions 5.5 or higher, or Mozilla Firefox, Secure Socket Layer (SSL) technology protects your information using both server authentication and data encryption, ensuring that your data is safe, secure, and available only to registered Users in your organization. Your data will be completely inaccessible to others.
In addition to SSL encryption, your account/data is protected by a mandatory user ID and password. Any password-protected areas of Atlassian Hosted Services can be accessed only with a valid password. Each password owner is responsible for keeping the password secret and confidential, and for notifying Atlassian if the password may have been stolen or might otherwise be misused. For more information, please see our Terms of Use.
Data storage
Our servers are securely located in a state-of-the-art facility that is managed by Contegix, a premier provider of managed hosting and advanced connectivity solutions. Atlassian has chosen Contegix because of their reputation for quality service and support as well as their unparalleled reputation for reliably hosting many of the Internet's most trafficked web systems.
Contegix facilities
All perimeter doors require both card key access and matching biometric palm scan. Visitors are only allowed escorted access to the data center and NOC on an as-needed basis. All internal doors leading to the data center also require an additional card scan for access. Within the data center, all customer equipment is located in locked cabinets or cages. For more on Contegix hosting, click here.
Backups
Backups are performed daily on both the servers and databases. Backups are encrypted and stored in a redundant system. This ensures that in the event of a failure or emergency, your data will always remain safe, secure, and uncorrupted.
Privacy
Atlassian adheres to a strict policy for ensuring the privacy of your personally identifiable information (such as full name, address, e-mail address, and/or other identifiable information). We will never share your information with third parties outside Atlassian unless you give express permission for us to do so, or unless we are required to do so under applicable law. For more information, please see our Privacy Statement.