About Atlassian

Careers Technical Support Engineer

Providing "Legendary" technical support to customers via email, live chat and phone.

This role requires the ability to identify the root cause of customer reported issues relating to Atlassian products and provide appropriate solutions to minimize customer down time and customer business impact.

This is the perfect position for anyone who wants to become an integral member of a successful, fast growing software company supporting award-winning products.

Responsibilities

  • Responding to customers by email, chat, and phone
  • Replicate customer environments to reproduce and troubleshoot customer issues
  • Verify bugs logged against products
  • Provide creative solutions to assist and resolve customer issues
  • Provide code examples to customers

Required skills

  • Knowledge of varies operating systems
  • Familiarity with object oriented programming methodologies
  • Experience with 1 or more application servers, such as Tomcat, JBoss, or Weblogic
  • Database and SQL experience
  • Excellent written and verbal communication skills
  • Demonstrated ability to gather relevant information and diagnose issues effectively and efficiently
  • Proven ability to solve problems and learn new technologies

Preferred skills

  • Bachelor's degree in computer science or related discipline
  • 2+ years in technical support role

More about us

We match the big players in terms of competitive salary and benefits and still are able to offer huge LCD screens, large desks, ergonomic Aeron chairs, choice of computing platform (mac/pc/unix), poker tournaments and Wii game nights, indoor bike racks/showers and awesome company events.

With offices in Sydney, San Francisco, Amsterdam and Gdansk, we offer global opportunities for development and the chance to work with like minds from different cultures.

How to apply

If you think this position suits you, send an email to careers@atlassian.com.

Please add the subject "Technical Support Engineer (SF)" and attach:

  • your resume (text, HTML, PDF or Word format)
  • a cover letter (text only please) explaining why you are best for the position

Don't see a position that fits? Try us

While the positions above are available, we will always consider outstanding individuals with the talent, ideas and passion to make a significant contribution to our team
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